Assessing the Impact of Automation on the Air Traffic Controller: The SHAPE Questionnaires

Abstract

EUROCONTROL’s “Solutions for Human-Automation Partnerships in European ATM” (SHAPE) project deals with the impact of new automation on the air traffic controller. Within the SHAPE project, a set of questionnaires has been developed which serves to assess the effect of automation on controller workload, situation awareness, teamwork, and trust in the system. This paper outlines the process by which the SHAPE questionnaires were developed and describes the resulting questionnaires with respect to their internal structure, psychometric properties and limitations. Furthermore, the results of initial validation activities are reported.