Toward total quality of experience: A QoE model in a communication ecosystem

Abstract

In recent years, the quality of experience notion has become a major research theme within the telecommunications community. QoE is an assessment of the human experience when interacting with technology and business entities in a particular context. A communication ecosystem encompasses various domains such as technical aspects, business models, human behavior, and context. For each aspect of a communication ecosystem, various models have been developed. However, few models have been designed to integrate all aspects of a communication ecosystem to understand human behavioral needs in a detailed and structured way. While existing models have produced the basic sketch of QoE modeling, more concepts and interdomain mapping are to be incorporated in order to have a clear picture of QoE in communication ecosystems. The aim of the current work is to build on the existing research being conducted in disparate disciplines about human behavior in order to provide a high-level model that can be adapted to many specific contexts and to encourage future research which examines these crossdomain relationships.