Open educational resources repositories literature review – Towards a comprehensive quality approaches framework

The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

William DeLone, Ephraim R. McLean · Journal of Management Information Systems · 2003 · 11.1K citations

Customer Satisfaction, Business Intelligence, Ten-year Update +14

Information Systems Success: The Quest for the Dependent Variable

William DeLone, Ephraim R. McLean · Information Systems Research · 1992 · 10.5K citations

Total Quality Management, Customer Satisfaction, Engineering +18

Toward the next generation of recommender systems: a survey of the state-of-the-art and possible extensions

Gediminas Adomavičius, Alexander Tuzhilin · IEEE Transactions on Knowledge and Data Engineering · 2005 · 10.1K citations

Engineering, Recommendation Capabilities, Text Mining +17

Procedures for Performing Systematic Reviews

Barbara Kitchenham · 2004 · 4.8K citations

Reliability, Family Medicine, Systematic Literature Study +4

Usability inspection methods

Jakob Nielsen · 1995 · 2.6K citations · Full text

Usability Engineering, Engineering, Quality Inspection +10