Licensing Board Complaints in Child Custody Practice

Abstract

This study explored licensing board complaints among psychologists (N = 117) involved in child custody practice. Findings indicated that a high number of participants (63%) had been subject to licensing board complaints. However, of those complaint cases described, only a small number resulted in disciplinary action. Participants identified warning signs for possible complaints along with risk management strategies they utilized. Though participants viewed the complaint process as stressful, they maintained a very favorable view of licensing boards and professional insurance companies. A notable finding was that one-third of those who received complaints lacked liability insurance coverage. Implications for child custody practice are outlined.