Component-based multimodal dialog interfaces for mobile knowledge creation

Abstract

This paper addresses two related topics: Firstly, it presents building-blocks for flexible multimodal dialog interfaces based on standardized components (VoiceXML, XML) to indicate that thanks to well-supported standardizations, mobile multimodal interfaces to heterogeneous data sources are becoming ready for mass-market deployment, provided that adequate modularization is respected. Secondly, this is put in the perspective of a discussion of knowledge management in firms, and the paper argues that multimodal dialog systems and the naturalized mobile access to company data they offer will trigger a new knowledge management practice of importance for knowledge-intensive companies.