Never mind the ethno' stuff, what does all this mean and what do we do now

Abstract

I n computer-supported cooperative work (CSCW), ethnography has received serious attention as a method of informing system design, bringing a social dimension to the design process by focusing on how work is actually done rather than looking at these processes through some idealized organizational view. However, the method has been, for the most part, confined to research environments rather than more directly involved in the commercial world.