Multimodal system evaluation using modality efficiency and synergy metrics

Abstract

In this paper, we propose two new objective metrics, relative modality efficiency and multimodal synergy, that can provide valuable information and identify usability problems during the evaluation of multimodal systems. Relative modality efficiency (when compared with modality usage) can identify suboptimal use of modalities due to poor interface design or information asymmetries. Multimodal synergy measures the added value from efficiently combining multiple input modalities, and can be used as a single measure of the quality of modality fusion and fission in a multimodal system. The proposed metrics are used to evaluate two multimodal systems that combine pen/speech and mouse/keyboard modalities respectively. The results provide much insight into multimodal interface usability issues, and demonstrate how multimodal systems should adapt to maximize modalities synergy resulting in efficient, natural, and intelligent multimodal interfaces.