High workload and job stress are associated with lower practice performance in general practice: an observational study in 239 general practices in the Netherlands

Abstract

Providing more time in the practice, and more time per patient and experiencing less job stress are all associated with perceptions by patients of better care and better practice performance. Workload and job stress should be assessed by using list size adjusted data in order to realise better quality of care. Organisational development using this kind of data feedback could benefit both patients and GP.