System · 2000 · 148 citations · 3 references
ManagementCommunicationService OperationsCall Center OperationsCall TriageRemote Procedure CallSystem CallsTelephone HandlingTelephone OperationsCall Center LayoutCall Center Performance AnalysisCall Room ConditionsCall SetupInbound Call Management
3
Learner autonomy 3: From theory to classroom practice
System · 1997 · 265 citations
Language Learning in Cyberspace
Randall P. Donaldson, Markus Kötter · CALICO Journal · 1999 · 55 citations
Language Studies, English As A Second Language, Instruction +12