Concepedia

The Host Hospital 24-Hour Underreferral Rate: An Automated Measure of Call-Center Safety

Daniel A. Hirsh, Harold K. Simon, R U Massey, Lisa Thornton, Joseph E. Simon

PEDIATRICS · 2007 · 15 citations · 7 references

DOI

Abstract

For the call center studied, the host hospital 24-hour underreferral rate could be determined easily and objectively and approximated reasonably the true 24-hour underreferral rate. The month-to-month variability of the host hospital 24-hour underreferral rate was sufficiently small to allow for meaningful internal trending analyses.

References

7

After-Hours Telephone Coverage: The Application of an Area-Wide Telephone Triage and Advice System for Pediatric Practices

Steven R. Poole, Barton D. Schmitt, Thea Carruth et al. · PEDIATRICS · 1993 · 151 citations

How Safe Is Triage by an After-Hours Telephone Call Center?

Allison Kempe, Maya Bunik, Jennifer L. Ellis et al. · PEDIATRICS · 2006 · 67 citations

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Appropriateness of Urgent Referrals by Nurses at a Hospital-Based Pediatric Call Center

Allison Kempe, Catherine L. Dempsey, Julie Whitefield et al. · Archives of Pediatrics and Adolescent Medicine · 2000 · 52 citations

Reducing After-Hours Referrals by an After-Hours Call Center With Second-Level Physician Triage

Allison Kempe, Catherine L. Dempsey, Teresa Hegarty et al. · PEDIATRICS · 2000 · 36 citations

Does Telephone Triage Delay Significant Medical Treatment?

Thomas J. Lee, Larry J. Baraff, Judith Guzy et al. · Archives of Pediatrics and Adolescent Medicine · 2003 · 34 citations