Violence towards health care staff and possible effects on the quality of patient care

The measurement of experienced burnout

Christina Maslach · Journal of Organizational Behavior · 1981 · 14K citations

Social Sciences, Human Resource Management, Psychology +14

Statistical Methods for Psychology.

Andrew C. Gudgeon, David C. Howell · Journal of the Royal Statistical Society Series D (The Statistician) · 1994 · 8.4K citations

Natural Sciences, Behavioral Sciences, Psychology +8

Toward a theory of patient satisfaction

Susie Linder-Pelz · Social Science & Medicine · 1982 · 771 citations

Social Sciences, Psychology, Health Psychology +9

The Performance of Intensive Care Units: Does Good Management Make a Difference?

Stephen M. Shortell, Jack E. Zimmerman, Denise M. Rousseau et al. · Medical Care · 1994 · 744 citations

Medicine, Health Care Management, Nursing Administration +13

Characteristics of Staff Burnout in Mental Health Settings

Ayala Malach Pines, Christina Maslach · Psychiatric Services · 1978 · 615 citations

Social Sciences, Organizational Behavior, Psychology +17