Software systems support for knowledge management

Abstract

Human capital is the main asset of many companies, whose knowledge has to be preserved and leveraged from individual to the company level, allowing continual learning and improvement. Knowledge management has various components and aspects such as socio‐cultural, organizational, and technological. In this paper we address the technological aspect; more precisely we survey available software systems that support different knowledge management activities. We categorize these tools into classes, based on their capabilities and functionality and show what tasks and knowledge processing operations they support.