Concepedia

Patients’ and relatives’ complaints about encounters and communication in health care: Evidence for quality improvement

Eva Jangland, Lena Gunningberg, Maria Carlsson

Patient Education and Counseling · 2008 · 171 citations · 38 references

Open access

Concepts

Social SciencesCommunicationHealth CommunicationHealthcare Quality ImprovementInterpersonal CommunicationCommunication With PatientsFamily CommunicationHealth Care CommunicationHealthcare CommunicationPatient-provider CommunicationPatient-provider RelationshipsCommunication Barriers In HealthcareCommunication In Healthcare RelationshipsFamily Communication About SymptomsFamily Communication In HealthcareFamily Understanding Of IllnessPatient Complaint HandlingQuality Of Care Complaints

References

38

Content Analysis: An Introduction to its Methodology.

Mack Shelley, Klaus Krippendorff · Journal of the American Statistical Association · 1984 · 24.6K citations

Education, Computer Science, Statistics +1

Critical Issues in Qualitative Research Methods.

Cynthia K. Russell, Janice M. Morse · Contemporary Sociology A Journal of Reviews · 1994 · 2.2K citations

Social Sciences, Anthropology, Cultural Anthropology +14

Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons

Warren Levinson · JAMA · 1997 · 1.5K citations

Medicine, Orthopaedic Surgery, Orthopedic Surgery +17

What counts as evidence in evidence‐based practice?

Jo Rycroft‐Malone, Kate Seers, Angie Titchen et al. · Journal of Advanced Nursing · 2004 · 983 citations

Nursing, Advanced Practice Nursing, Evidence-based Practice +11

Ingredients for change: revisiting a conceptual framework

Jo Rycroft‐Malone · BMJ Quality & Safety · 2002 · 716 citations · Full text

Management, Change Management, Health Care Management +17