What Do We Know about Knowledge Management? Practical Implications for Software Engineering

Abstract

Knowledge management is an overarching idea with a large potential impact on knowledge-intensive work such as software engineering. What do we know about these approaches and how they work in practice? What are the main findings from research on knowledge management in software engineering, and what are these findings' practical implications? This article summarizes a systematic review of research on knowledge management in software engineering, characterizing the research findings and practical implications according to knowledge management school.