ArchitectureComputer ScienceInformation SystemsHuman-computer InteractionInteraction DesignUser Experience DesignContextual InquiryExperience DesignUsability EvaluationUsability TestingUser ResearchWeb AccessibilityContextual HelpOlder Adult UsabilityOnline HelpSenior Digital LiteracyUsability For Older AdultsUser TestingWeb Usability TestingWebsite Usability Evaluation
Most senior citizens in the U.S. use the Internet on a regular basis yet frequently run into basic issues they cannot solve themselves. We conducted contextual inquiry with 6 participants and an online survey with 25 participants to determine the difficulties and frustrations these users face. From the research findings we designed Tipper, a browser-based system to provide contextual help for seniors on the Web. Usability testing shows Tipper to be a simple yet powerful solution to make seniors more competent and comfortable on the Web. This paper reports the current progress of Tipper and indicates our future direction.
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