Procedia - Social and Behavioral Sciences · 2013 · 12 citations · 4 references
Health ProfessionsHealth AdministrationQuality ManagementHealthcare AccreditationHospital AdministrationMedical EthicsAccreditationHealthcare EthicsHospital CertificationHospital EthicsPatient SatisfactionPatient Satisfaction MeasurementAccreditation StandardsHospital Patient SatisfactionHospital Quality Of CareInpatient SatisfactionPatient Satisfaction AnalysisPatient Satisfaction EvaluationQuality Of Care EvaluationQuality Of Care Perceptions
Assessment of patient satisfaction in the context of hospitals accreditation becomes a major concern to pass the test to obtain an accreditation certificate, but how hospitals are evaluating it is a matter of responsibility and ethics of institution management towards their principal stakeholders. The aim of our study is to reveal the degree of satisfaction of Romanian patients and the real concerns and tools of hospitals management in evaluating it. To reach the aim of the research we make a broad overview of several studies, researches and reports. Also, we highlight the results of our own qualitative research made on the websites of the first three categories of the national classified Romanian hospitals.
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