COMMUNICATION ROLES AND COMMUNICATION NETWORKS IN A FORMAL ORGANIZATION

Abstract

This study identified persons in two communication-based roles in a formal organization: liaisons and nonliaison group members. Reported member contacts were mapped onto a matrix so that communication groups could be identified. Separate networks were constructed for each of three message functions and liaisons were identified within networks. Liaisons and nonliaisons were compared on the basis of their perceptions of their own and their frequent contacts’ behaviors and attributes. Eight hypotheses were tested regarding self- and other-perceptions of: range of contacts, influence, possession of particular information types, message control, satisfaction with management messages, system openness, and liaison occupancy of formal supervisory roles. Suggestions were made as to the utility of mapping communication networks, identifying communication-based roles, and examining the characteristics of role occupants.