Factors Underlying Supervisors' Perceptions of Their Own Listening Behavior

Abstract

Abstract The study reported here is an exploratory factor analysis of supervisors' perceptions of their own listening behavior. A forty item questionnaire was developed to assess supervisors' perceptions of their on the job listening behaviors. Seven first order factors were identified as underlying these perceptions: attending, clarifying, responding, discriminating and evaluating, recalling, affiliating and accomodating. In addition, two second-order factors were found to undergird the seven factor structure: listening to gain information accurately and listening to create a supportive interpersonal environment