Journal of Systems and Software · 2010 · 33 citations · 11 references
ArchitecturePsychologyHuman Factors PsychologyUser Experience DesignComputer-based TestingSoftware TestingTest ReliabilityUsability EvaluationUsability TestingUser ResearchHuman Factors TestingLaboratory Usability TestingMobile Usability TestingTask-based Usability TestingUser Testing
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The critical incident technique.
John C. Flanagan · Psychological Bulletin · 1954 · 7.7K citations
What happened to remote usability testing?
Morten Sieker Andreasen, Henrik Villemann Nielsen, Simon Ormholt Schrøder et al. · 2007 · 180 citations