What do patients say about their physicians? An analysis of 3000 narrative comments posted on a German physician rating website

The Quality of Health Care Delivered to Adults in the United States

Elizabeth A. McGlynn, Steven M. Asch, John Adams et al. · New England Journal of Medicine · 2003 · 5.1K citations

Public Affairs, Health Services Administration, Health Services Research +16

Who Is at Greatest Risk for Receiving Poor-Quality Health Care?

Steven M. Asch, Eve A. Kerr, Joan Keesey et al. · New England Journal of Medicine · 2006 · 520 citations

Public Health, Chronic Disease Prevention, Health Services Research +4

A Changing Landscape of Physician Quality Reporting: Analysis of Patients’ Online Ratings of Their Physicians Over a 5-Year Period

Guodong Gao, Jeffrey S. McCullough, Ritu Agarwal et al. · Journal of Medical Internet Research · 2012 · 390 citations · Full text

Public Affairs, Gynecology, Health Assessment +9

Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online

Felix Greaves, Daniel Ramirez-Cano, Christopher Millett et al. · Journal of Medical Internet Research · 2013 · 332 citations · Full text

Computing, Health Informatics, Clinical Informatics +15

Patients’ Evaluations of Health Care Providers in the Era of Social Networking: An Analysis of Physician-Rating Websites

Tara Lagu, Nicholas S. Hannon, Michael B. Rothberg et al. · Journal of General Internal Medicine · 2010 · 305 citations · Full text

Social Sciences, Health Informatics, Health Communication +11