There was a long pause: influencing turn-taking behaviour in human-human and human-computer spoken dialogues

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Herbert H. Clark, Edward F. Schaefer · Cognitive Science · 1989 · 1.5K citations · Full text

Language Studies, Communication, Linguistics +17

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An empirical methodology for writing user-friendly natural language computer applications

John F. Kelley · 1983 · 262 citations

Computing, Computer Science, Human-computer Interaction +11