Ethnic minority needs and service delivery: The barriers to access in a Glasgow inner‐city area

Abstract

Abstract The article discusses a research survey carried out in an inner‐city area of Glasgow. The survey had a qualitative focus, with an attempt to establish ethnic minority needs in the fields of childcare services, care of the elderly, and advice and information. A low level of expectation and awareness of services was uncovered. This was found to reflect both the generally inadequate level of existing provision, and a lack of success on the part of service providers in communicating what actually is available. All these factors contribute to clear patterns of low utilisation from among ethnic communities.