The Energy Journal · 1983 · 33 citations · 7 references
ManagementOperations ManagementDemand ForecastingQueuing TheoryConsumer Demand AnalysisCustomer SatisfactionCustomer Service ManagementCustomer Service PerformanceDemand AnalysisTime ManagementCustomer Response ModelingCustomer Waiting TimeIndustrial Demand ResponseMean Response TimeService Time Modeling
Commercial and Industrial customers; Time of use rates; Electric utilities; SCE
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