Forget electronic records management, it's automated records management that we desperately need

Abstract

Purpose – The purpose of this paper is to examine the records profession's approach to managing electronic records and question how much progression there has been, given most processes and systems are only slight variations on those originally designed for the paper‐based world. It aims to offer a different approach, which focuses on automation and to employ some of the techniques used by well‐known and highly successful organisations such as Amazon and Google.