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ManagementIndustrial EngineeringOperations ManagementManufacturing SystemsProduction PlanningSchedulingQueueing AnalysisQueueing ProcessesQueueing SystemsQueueing TheoryWaiting Line ManagementWaiting Time AnalysisQueueing ModelsWaiting Line TheoryWaiting Time Optimization
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James R. Jackson · Operations Research · 1957 · 1.3K citations
Ward Whitt · Bell System Technical Journal · 1983 · 1K citations
An introduction to queueing theory
Computers & Operations Research · 1993 · 914 citations