Physician Sociality Communication and Its Effect on Patient Satisfaction

Abstract

This investigation examined the relationship between physicians' sociality usage and subsequent patient satisfaction. The SPSS (Service Provider Sociality Scale) was distributed to 198 adults from a midwestern state. Multiple regression results revealed that both courtesy expressions and personal connection socialities played a significant role in overall patient satisfaction with the physician. However, courtesy expressions accounted for more unique variance in patient satisfaction than did personal connections. No significant interactions were found between sociality and physician gender in the prediction of patient satisfaction in subsequent post-hoc analyses.