Compass: an expert system for telephone switch maintenance

Abstract

Abstract: GTE's Compass (Central Office Maintenance Printout Analysis and Suggestion System) is an expert system that aids in the maintenance of a telephone switching system. It analyzes maintenance printouts of telephone company central office switching equipment and suggests maintenance actions to be performed. The results from several field trials indicate that the current version of Compass performs well in identifying system faults and in suggesting corresponding maintenance actions. An expanded version of the expert system is under development while the present version is being put into field use.