The effects of nurse practitioner cultural competence on Latina patient satisfaction

Abstract

The provision of culturally competent care leads to negotiation, mutual exchange of information, increased compliance, and improved patient-provider communication. Similarly, patient satisfaction with care is associated with increased compliance and greater continuity of care. Employers seeking to meet the healthcare demands of a growing Latino population must look at extrinsic values such as NPs' certification, cultural competence training, education, and ability to speak Spanish.