Measuring the quality of experience of HTTP video streaming

Abstract

HTTP video streaming, such as Flash video, is widely deployed to deliver stored media. Owing to TCP's reliable service, the picture and sound quality would not be degraded by network impairments, such as high delay and packet loss. However, the network impairments can cause rebuffering events which would result in jerky playback and deform the video's temporal structure. These quality degradations could adversely affect users' quality of experience (QoE). In this paper, we investigate the relationship among three levels of quality of service (QoS) of HTTP video streaming: network QoS, application QoS, and user QoS (i.e., QoE). Our ultimate goal is to understand how the network QoS affects the QoE of HTTP video streaming. Our approach is to first characterize the correlation between the application and network QoS using analytical models and empirical evaluation. The second step is to perform subjective experiments to evaluate the relationship between application QoS and QoE. Our analysis reveals that the frequency of rebuffering is the main factor responsible for the variations in the QoE.