Journal of Applied Statistics · 1985 · 65 citations · 6 references
BusinessHealth Care ManagementHealth Services AdministrationHealthcare AdministrationHospital AdministrationQueuing TheoryQueueing AnalysisQueueing NetworksQueueing ProcessesQueueing SystemsQueueing TheoryQueuing AnalysisHospital Queueing ModelsHospital ThroughputOutpatient Clinic SchedulingOutpatient OperationsPatient Flow SchedulingPatient Queueing ModelsPatient Throughput OptimizationService Queuing
Several authors have considered the problem of the efficient running of hospital outpatient clinics. The first solution was probably by Welch & Bailey (1952). More recent authors include Fetter & Thompson (1966), Vissers (1979), Stafford & Aggarwal (1979). The Ear, Nose and Throat outpatient clinic presents a special case due to the complex queuing structure involved, which is described in the next section. A simulation of this special clinic was undertaken, any useful theoretical results being impossible to obtain.
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