User Interface Design for Public Kiosks : an Evaluation of the Taiwan High Speed Rail Ticket Vending Machine

Abstract

Low hardware costs and high staffing costs have resulted in an increase in public\ninformation and transaction kiosks. Ticket vending machines are one important subset of\nsuch kiosks. These machines must offer efficient service with zero tolerance for human\nerror, require no user training and be accessible to a wide range of users. This study\nevaluates the user experience of the Taiwan high speed rail ticket vending machine in\nlight of recent research results in human computer interaction. Several design problems\nare identified and improvements are suggested. A set of user interface design heuristics\nare suggested that can help kiosk designers avoid the most common design mistakes.