Consumer Health Information from Both Sides of the Reference Desk

Abstract

This article addresses issues surrounding the provision of consumer
\nhealth information in public libraries. Barriers to the use of public libraries
\nby health care consumers are explored. Once a person has decided to
\ntry the public library as an avenue for searching for health information,
\ninteractions with library staff may still pose some challenges, both for the
\nlibrary user and for the librarian at the reference desk. Perceptions of the
\nlibrary as a place for health information often differ. Awareness of these
\nissues can be helpful for both parties. The National Network of Libraries of
\nMedicine can assist with training, Web resources, and funding for projects
\ninvolving health information outreach to consumers.