Peering into Transparency: Challenging Ideals, Proxies, and Organizational Practices

TLDR

Organizational transparency is increasingly valued for insight, accountability, and democratic participation, yet its common operationalization as information assumes flawless communication that ignores mystery, inaccuracy, and misrepresentation. The study applies transparency to itself by unpacking its implicit communication model and critiquing its neglect of the representative nature of transparency messages and motivational complexities. This is achieved by analyzing the implicit model of communication underlying transparency and exposing its blind spots regarding representation and motivation. The critique reveals that ambiguities and ambivalence in transparency lead to new forms of opacity that undermine its intended goals.

Abstract

The current emphasis on organizational transparency signifies a growing demand for insight, clarity, accountability, and participation. Holding the promise of improved access to valid and trustworthy knowledge about organizations, the transparency pursuit has great potential for enhanced organizational effectiveness and widened democratic practice. Yet, with its most common operationalization, as information, transparency reinstalls a 'purified' notion of communication devoid of mystery, inaccuracy, and (mis)representation. We apply transparency to itself by unpacking its implicit model of communication and critiquing its obliviousness to the representative nature of transparency-related messages and the attendant complexities of motivation. This critique interrogates the ambiguities and ambivalence of the transparency pursuit and demonstrates how the goals of organizational transparency are counteracted by new types of opacity.