Academy of Management Review · 1995 · 4.6K citations · 0 references
Public AffairsPublic AdministrationPublic PolicyDecentralizationPublic Sector ReformPublic Service DeliveryDecentralization PolicyDecentralized Service DeliveryGovernance ReformParticipatory GovernanceService Delivery GovernanceDecentralized ImplementationMission-driven LeadershipPublic Sector DecentralizationPublic Service DecentralizationPublic Service Delivery ReformResponsive GovernmentService Delivery ManagementService Delivery Transformation
Catalytic government - steering rather than rowing community-owned government - empowering rather than serving competitive government - injecting competition into service delivery mission-driven government - transforming rule-driven organizations results-orinted government - funding outcomes, not inputs customer-driven government - meeting the needs of the customer, not the bureaucracy enterpirsing government - earning rather than spending anticipatory government - prevention rather than cure decentralized government - from hierarchy to participation and teamwork market-orinted government - leveraging change through the market putting it all together.