Do loose lips sink ships?

TLDR

The study investigates the role of rumour and gossip in organisations, examining their antecedents, outcomes, and the broader communication context. The authors synthesize multidisciplinary literature to analyze the meaning, hidden motives, and management of organisational rumour and gossip. They find that different types of rumour and gossip serve distinct purposes and produce varied outcomes, some of which are not harmful, and therefore recommend that scholars and managers refrain from blanket negative judgments.

Abstract

This paper examines an important, albeit neglected aspect of communication in the workplace, namely, rumour and gossip in organisations. Drawing on literature from multiple disciplines the paper provides an analysis of the role played by rumour and gossip within organisations, including, but not limited to, its meaning, hidden reasons and its management. The paper discusses both antecedent and outcome variables that are associated with organisational rumour and gossip. It is contended that the different types of rumour and gossip serve different purposes which, in turn, result in a range of outcomes. Moreover, and in spite of the tendency to ascribe rumour and gossip as morally reprehensible, not all of these outcomes are shown to be harmful within organisations. The authors use this finding to argue that scholars and managers alike should avoid making negative judgements about rumour and gossip in all such cases.