KPIs in the UK’s Construction Industry: Using System Dynamics to Understand Underachievement

Abstract

"In 1998 Egan set overall goals for the improvement of the construction industry in the UK. The improvements proposed have not been met. It is necessary to the identify the reasons by which the construction Industry is unable to achieve these goals, in order to implement the relevant measures to ensure the UK meets international performance standards and achieves its potential. This paper critically analyses current use of KPIs within different contexts and identifies reasons as to why they serve purposes for which they were not intended. Building upon it, this paper applies System Dynamics theory in order to explain underachievement. Finally, recommendations and KPIs are proposed."