Business use of the internet in New Zealand: a follow-up study

Abstract

A survey of New Zealand businesses using the Internet was undertaken in 1995 and a follow-up survey carried out in 1996. Both surveys looked at current and expected uses, perceived benefits and problem areas of Internet use by business. Interesting results include: a substantial increase in providing on-line customer services, small and technology focused companies making more use of the Internet; and an increase in problems with the technology and Internet Service Providers.