BUSINESS PROCESS REENGINEERING

Abstract

The new paradigm of business process reengineering seeks to achieve dramatic performance improvement by radically redesigning the organization; it replaces information systems development that has focused largely on automating and supporting existing organizational procedures. The Process Reengineering Life Cycle (PRLC) proposed in this article is a comprehensive, six-stage methodology with guidelines for envisioning a reengineering project, getting started, diagnosing process pathologies, and redesigning, reorganizing, and measuring the newly configured process.