2003): User Validation of a Mobile Tourism Service

Abstract

This paper reports the findings of a user trial of the CRUMPET system. CRUMPET has realized a personalized, location-aware tourism service, implemented as a multi-agent system, which supports seamless roaming, service mediation and interaction facilitation. Prototypes of the system have been trialled by users at four European trial sites. The user validation was based on a field test, a supplementary survey on information needs of tourists, a summative evaluation of the user-perceived qualities of the system. The trial results suggest the essential features and requirements of future mobile tourism services.