Library Review · 2004 · 52 citations · 0 references
ManagementInformation SystemsQuality ManagementInformation RetrievalNorm-referenced AssessmentQuality AssuranceData QualityDigital PreservationMeasurement StandardsMetadata StandardsQuality MetricsQuality StandardsData Quality DocumentationLibrary Quality ControlLibrary StatisticsReference Data Quality
Statistics, Measures and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Protocols - Author: Charles R. McClure, R. David Lankes, Melissa Gross, Beverly Choltco‐Devlin