Exploring the Public Value of e-Government: An Empirical Study from Sri Lanka

Abstract

E-government has become popular in Sri Lanka with the implementation of various e-government initiatives. The public value of these e-government initiatives, however, is not clear due to a lack of rigorous assessment so far on the performance of such e-government initiatives. This paper presents an empirical study in evaluating the public value of e-government in Sri Lanka within a conceptual framework developed based on a comprehensive review of existing literature. The study shows that the public value of e-government in Sri Lanka is far from satisfactory exemplified by the lack of e-transaction services and the low uptake of available e-government initiatives.