Modelling risks in IS/IT projects through causal and cognitive mapping

Abstract

Due to the rapid introduction of new technology and the increasing complexity of the marketplace, Software systems development and implementation has become progressively more difficult. This paper proposes an evaluation framework for identifying the causes of shortfalls in implemented information system projects. This framework has been developed during a longitudinal case study of a problematic project, which is described. Key words: causal and cognitive mapping, project evaluation, information systems project risk 1.