Knowledge capture in small and medium enterprises in the construction industry : challenges and opportunities

Abstract

Purpose – Popularity in knowledge management has, unfortunately, not been matched by parallel
\nempirical research on the processes, challenges and benefits of knowledge capture in small and
\nmedium enterprises (SMEs) in the construction industry, given the fact that 99 per cent of firms in the
\nUK construction industry can be classified as SMEs. This paper aims to discuss the output of a
\nresearch study, which is focused on knowledge capture in SMEs in construction industry. The paper
\nalso aims to present and discuss a computer-based awareness tool on knowledge capture underpinned
\nby Kolb’s experiential learning theory.
\nDesign/methodology/approach – The empirical study involved a total of 51 professionals from 26
\nSMEs in the construction industry. Grounded theory approach was adopted. Also, a content analysis
\nwas considered.
\nFindings – The results show that there is lack of awareness of complex issues associated with an
\neffective knowledge capture process as well as ensuing benefits for SMEs in the construction industry.
\nThe effective implementation of knowledge capture in SMEs is partly dependent on the vision and flair
\nof the owner/partners of the organisation. It is also determined by culture, structure, people, finance
\nand technology, which warrants a coherent and structured approach.
\nOriginality/value – A computer-based awareness tool which is underpinned by Kolb’s experiential
\nlearning theory.