1999 · 30 citations · 3 references
ComputingComputer ScienceSystems EngineeringAutomationHuman-computer InteractionUser Experience DesignComputer-mediated CommunicationConversational User InterfacesDialogue SystemsError DetectionHuman-machine InterfacesTravel BehaviorAutomated Data CollectionCommunication AutomationCommunicative Error ManagementEvaluation Of Dialogue SystemsHuman-computer Interaction AnalyticsHuman-computer Interaction ApplicationsHuman-machine CollaborationTraveler Information Systems
In order to create a useful, gracefully functioning system for travel arrangements, we have first observed the task as it is accomplished by a human.We then imitated the human while making the user believe he was dialoguing with an automatic system.As we gradually built our system, we devised ways to assess progress and to detect errors.The following described the manner in which the Carnegie Mellon Communicator was built, data collected, and assessment begun using these criteria.
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Marilyn Walker, Diane Litman, Candace Kamm et al. · 1997 · 538 citations
PARADISE: A Framework for Evaluating Spoken Dialogue Agents
Marilyn Walker, Diane Litman, Candace Kamm et al. · ArXiv.org · 1997 · 170 citations · Full text