Shifting the Design Philosophy of Spoken Natural Language Dialogue: From Invisible to Transparent Systems

Interaction and feedback in a spoken language system: a theoretical framework

Susan E. Brennan, Eric A. Hulteen · Knowledge-Based Systems · 1995 · 149 citations

Language Studies, Communication, Linguistics +14

How to get people to say and type what computers can understand

Elizabeth Zoltan-Ford · International Journal of Man-Machine Studies · 1991 · 140 citations

Computing, Computer Science, Human-computer Interaction +9

How do users know what to say?

Nicole Yankelovich · interactions · 1996 · 110 citations · Full text

Computing, Computer Science, Information Retrieval +5

Toward interface design for human language technology: Modality and structure as determinants of linguistic complexity

Sharon Oviatt, Philip R. Cohen, Michelle Wang · Speech Communication · 1994 · 76 citations

Arts, Computer Science, Linguistics +16

From novice to expert: the effect of tutorials on user expertise with spoken dialogue systems

Candace Kamm, Diane Litman, Marilyn Walker · 1998 · 59 citations

Computing, Computer Science, Information Systems +17