SME e-readiness in Malaysia: Implications for Planning and Implementation

Abstract

This study hoped to answer 2 main objectives. The first objective was to assess the level of e-readiness of SMEs in Northern Malaysia. The second objective was to investigate the factors contributing to the e-readiness of SMEs in Northern Malaysia. Questionnaires were distributed using a simple random sampling method to 300 SMEs in Penang, Kedah and Perlis. The findings of this study show that SMEs in Northern Malaysia are ready to go for e-business, e-commerce and Internet in general. The findings also showed that in general top management commitment and infrastructure and technology have significant impact on SMEs ’ e-readiness. However, human capital, resistance to change, and information security do not have significant impact or contribution on e-readiness in SMEs.