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Publications
1
Citations
12
H-Index
Active since
2013
Junaini Arwin is an author specializing in customer satisfaction, perceived service quality, and multiple regression.
Publications per year
2013–2013
Adaptive of SERVQUAL Model in Measuring Customer Satisfaction towards Service Quality Provided by Bank Islam Malaysia Berhad (BIMB) in Malaysia
Mohamad Idham, Siti Najah, Raihan Sakrani et al. · 2013 · 12 citations
Management, Marketing, Quality Management +16
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