Shafezah Abdul Wahab

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Active since

2013

Affiliations

Shafezah Abdul Wahab is an author at Universiti Teknologi MARA specializing in communication effectiveness, customer service management, and customer satisfaction.

Publications per year

2013–2022

Publications

The Importance of Non-Verbal Communication in Organizations

Noor Afzaliza Nazira Ibrahim, Nur Shazana Abdul Rani, Mohamad Hafifi Jamri et al. · International Journal of Academic Research in Business and Social Sciences · 2022 · 19 citations · Full text

Social Sciences, Communication, Organizational Behavior +9

Adaptive of SERVQUAL Model in Measuring Customer Satisfaction towards Service Quality Provided by Bank Islam Malaysia Berhad (BIMB) in Malaysia

Mohamad Idham, Siti Najah, Raihan Sakrani et al. · 2013 · 12 citations

Management, Marketing, Quality Management +16

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