Zhangwei Xu

An Empirical Investigation of Incident Triage for Online Service Systems

Junjie Chen, Xiaoting He, Qingwei Lin et al. · 2019 · 88 citations

Computing, Information Systems, Information Technology +13

Towards intelligent incident management: why we need it and how we make it

Zhuangbin Chen, Yu Kang, Liqun Li et al. · 2020 · 86 citations

Computing, Cloud Computing, Information Technology +13

Outage Prediction and Diagnosis for Cloud Service Systems

Yujun Chen, Xian Yang, Qingwei Lin et al. · 2019 · 85 citations · Full text

Computing, Cloud Computing, Computer Science +17

Continuous Incident Triage for Large-Scale Online Service Systems

Junjie Chen, Xiaoting He, Qingwei Lin et al. · 2019 · 77 citations

Computing, Computer Science, Operations Management +11

How to mitigate the incident? an effective troubleshooting guide recommendation technique for online service systems

Jiajun Jiang, Weihai Lu, Junjie Chen et al. · 2020 · 51 citations

Business, Information Systems, Information Technology +9